Terms & Conditions

1. Payments and Lesson Tracking
   • If paying your instructor in cash, ensure you track your lessons via text messages.
2. Provisional License
   • Students must bring their UK provisional license to every lesson.
3. Legal Declarations
   • It is a legal requirement to inform your instructor if you are under a driving ban during the first lesson.
4. Monetary Responsibility
   • Payments made to franchised instructors are an agreement between the pupil and the instructor.
   • Fastlanez Driving School is not responsible for these transactions.
5. Cancellation Policy
   • A minimum of 48 hours’ notice is required to cancel a lesson.
   • Less than 48 hours’ notice may result in being charged for the cancelled hours.
   • Contact your instructor directly to reschedule or cancel.
6. Test Readiness
   • Instructors reserve the right to withdraw their car for your driving test if they feel you are not ready.
   • A minimum of 5 working days’ notice will be provided, unless you book the test with less than 5 working days’ notice.
7. Lesson Cancellations
   • Fastlanez Driving School is not liable for lesson cancellations due to mechanical breakdowns.
8. Behavior and Smoking Policy
   • A strict no-smoking policy and zero tolerance for abusive behavior are enforced.
9. Equal Opportunities
   • Fastlanez Driving School maintains an equal opportunity policy, ensuring no discrimination based on race, color, creed, gender, or sexual orientation.
10. Block Bookings
    • Block booking lessons must be completed within 6 months of the first lesson.
    • Refunds are not available for block bookings unless no hours have been used.
    • If unsure about future lessons, opt for pay-as-you-go payments.
11. Complaints Procedure
    • Address complaints with your allocated instructor first.
    • If unresolved, email fastlanezds@gmail.com.
    • The office manager will respond to emails during working hours (Monday to Friday, 9am–5pm).
    • For urgent matters, call +44 7432 141572 and follow up with an email for clarity.
    • For complaints about test preparation, inform us in advance to allow us to assist effectively.
    • Complaints raised after the test regarding preparation will not be addressed retroactively.